Terms of Service

Acceptance of Terms

By accessing or using CallCrux AI's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Service Description

CallCrux AI provides a web platform that allows users to upload recorded video calls and receive context-aware transcripts and structured briefs. Our service includes AI-powered analysis to extract insights, action items, decisions, and risks from meeting content.

We offer integrations with third-party platforms such as Slack, Notion, and various CRM systems, along with secure team workspaces for collaborative use.

User Accounts and Registration

To access our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 16 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these terms.

Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these terms. You may not use our services to upload, process, or share content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.

You are prohibited from attempting to gain unauthorized access to our systems, interfering with the proper functioning of our services, or engaging in any activity that could damage, disable, or impair our platform.

Content Ownership and License

You retain ownership of all content you upload to our platform. By uploading content, you grant CallCrux AI a limited, non-exclusive license to process, analyze, and generate insights from your content solely for the purpose of providing our services.

We do not claim ownership of your content, and this license terminates when you delete your content or close your account, subject to any retention requirements outlined in our Privacy Policy.

Subscription Plans and Billing

Our services are offered through various subscription plans with different features and usage limits. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.

Usage-based charges for minutes processed and additional features may apply. All fees are non-refundable except as expressly stated in these terms or required by applicable law.

Payment Terms

You agree to pay all fees associated with your use of our services. We accept payment via credit card, debit card, and other payment methods as specified on our platform. You authorize us to charge your selected payment method for all applicable fees.

If payment is not received or if your payment method is declined, we may suspend or terminate your access to our services until payment is resolved.

Service Availability and Modifications

We strive to maintain high service availability but do not guarantee uninterrupted access to our platform. We may temporarily suspend service for maintenance, updates, or other operational reasons.

We reserve the right to modify, update, or discontinue any aspect of our services at any time. We will provide reasonable notice of material changes that may affect your use of our services.

Data Security and Privacy

We implement industry-standard security measures to protect your data and maintain the confidentiality of your content. However, no method of transmission over the internet or electronic storage is completely secure.

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

Intellectual Property Rights

CallCrux AI and its licensors own all intellectual property rights in our platform, including software, algorithms, trademarks, and other proprietary technology. These terms do not grant you any rights to our intellectual property except as necessary to use our services.

You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of our platform.

Third-Party Integrations

Our platform may integrate with third-party services and applications. Your use of these integrations is subject to the terms and conditions of the respective third-party providers.

We are not responsible for the availability, functionality, or content of third-party services, and your use of such services is at your own risk.

Limitation of Liability

To the maximum extent permitted by law, CallCrux AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, or business opportunities.

Our total liability for any claims arising from or related to these terms or our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless CallCrux AI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

This indemnification obligation survives termination of these terms and your use of our services.

Termination

You may terminate your account at any time by following the account closure process in your account settings. We may terminate or suspend your account immediately if you violate these terms or engage in prohibited activities.

Upon termination, your right to use our services ceases immediately, and we may delete your account and associated data in accordance with our data retention policies.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in San Francisco, California.

You waive any right to participate in class action lawsuits or class-wide arbitration against CallCrux AI. This arbitration provision does not apply to disputes that may be brought in small claims court.

Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the federal or state courts located in San Francisco, California.

You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on our platform and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the new terms. If you do not agree to the modified terms, you must stop using our services.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@callcrux.ai
Address: 548 Market St, Suite 62471, San Francisco, CA 94104, USA
Phone: +1 (415) 555-0138