Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, upload video content, or contact us for support. This includes your name, email address, company information, and any content you choose to upload to our platform.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, and usage patterns to improve our service quality.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including processing your video calls, generating transcripts, and delivering structured briefs. We also use this information to communicate with you about your account and our services.

Your uploaded content is processed using our AI systems to extract insights, action items, and meeting summaries as part of our core service offering.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our platform, conducting our business, or serving our users.

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of CallCrux AI, our users, or others.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest using industry-standard encryption protocols.

We regularly review and update our security practices to ensure the ongoing protection of your information and maintain compliance with applicable data protection regulations.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time through your account settings or by contacting our support team.

Upon account deletion, we will remove your personal information and uploaded content within 30 days, except where retention is required by law or for legitimate business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

For users in the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms when transferring data outside the EEA.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also have the right to restrict or object to certain processing of your information, and the right to data portability where applicable.

You can manage your communication preferences and opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our emails.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our services, and improve our platform's functionality.

You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for detailed information about the types of cookies we use and how to manage them.

Third-Party Integrations

Our platform integrates with third-party services such as Slack, Notion, and various CRM systems. When you choose to use these integrations, information may be shared with these services according to their respective privacy policies.

We encourage you to review the privacy policies of any third-party services you connect to your CallCrux AI account to understand how they handle your information.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform of any change in ownership or control of your personal information.

Any successor entity will be bound by the terms of this Privacy Policy unless you consent to a revised policy.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

We do not sell personal information as defined by the CCPA. For more information about your California privacy rights or to submit a request, please contact us using the information provided below.

European Privacy Rights

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@callcrux.ai
Address: 548 Market St, Suite 62471, San Francisco, CA 94104, USA
Phone: +1 (415) 555-0138